In December, we launched this new website with features like issue reporting, online forms and payments. Over the past month alone, we’ve had 12,500 users and 66% have been new visitors. You’re favorite browser seems to be Chrome and 32% of you used your phone or tablet to access our mobile-responsive site. Next time you visit, … Continued
We are updating our Bicycle and Pedestrian Master Plan and need your help identifying safer, more convenient bicycle and walking routes to jobs, schools, retail, recreation areas, and other destinations. Leave a comment on the map and/or take a 5-min survey. Together, your responses to the map and survey will help us update our policies … Continued
Did you know that from your phone, you can report a pothole to public works? Snap a photo and send it to us through our online service center, where you can report issues, ask questions or voice concerns. The Service Center is also available on the City’s Facebook page and will soon be available in … Continued
by Councilmember Kate Colin It’s been said that democracy is not a spectator sport and the thousands of people who marched in cities across America took that to heart. But what happens next? How do these acts of personal choice become translated into systemic change? How does the inspiration that people feel have a lasting … Continued
In December, the City was proud to launch our new digital presence, located at www.cityofsanrafael.org. Key features of the new site include a robust search feature, easy access to frequently asked questions, payments, localized services, and issue reporting. At Tuesday’s meeting, the City Council will receive an informational update about the new website and other … Continued
Cities often debate what social media platforms they should engage on and how they should interact with residents. Now there is a tool that helps answer both of those questions. Read the full article on StateScoop.com…
San Rafael, Calif., launched its new digital presence, located at cityofsanrafael.org, using a holistically innovative approach to how cities will procure and deliver online services to residents in the future. San Rafael (pop. 57,713), the largest city in Marin County, located directly north of San Francisco across the Golden Gate Bridge, began its digital transformation … Continued
Here’s an update of what we’ve done and what we’re doing next to better serve San Rafael. Done Finalized content creation for all departments and landing pages. Created a subsite for our Community Services department (parks, recreation, and childcare). Reviewed and refined content throughout site, focusing on Answers section of Service Center. Uploaded and labeled … Continued
There are ways for jurisdictions without big city budgets to bring startup energy to the challenges they face. Read the full article on GovTech.com…
Two key upgrades for this small Northern California city led them to unconventional vendor choices. Read the full article on GovTech.com…
