City Hall and other offices will be closed to the public from December 23 to January 3, but appointments are available upon request. Public safety and emergency services remain available 24/7.  

Contact Public Works

If your concern is an emergency, please call 9-1-1. If the concern is urgent, but not an emergency, please use SeeClickFix portal anytime or call (415) 485-3355 during Public Works' business hours.

The best way to communicate or submit a request with the Public Works Department is through SeeClickFix. This portal allows both public and anonymous posts, tracking of requests, and communication with City staff. It also ensures public transparency and accountability in our work, and is the same platform used internally to respond to and track requests. All requests, even those submitted via phone, email, mail, or in person, are entered into this portal.

Now available on your mobile device!  Click here for iOS app    -    Click here for Android app

General business hours
Mon - Thu: 8:00am-5:00pm
Fri: 8:00am - 4:00pm

Offices open to the public
Tue & Thu: 8:30am - 12:30pm

Department of Public Works
111 Morphew Street
San Rafael, CA 94901
(415) 485-3355

Report an Issue or Make a Request for Service

The City of San Rafael is using SeeClickFix for reporting issues and service requests. For all issues you can tell us where the issue is located, upload or take a photo, and provide us with additional information. Our team will review the request and follow up to resolve the issue. Some issues that you can report include:

To see all the issues you can report please visit our Report an Issue page.

Contact Public Works with a General Inquiry

We're here to help. Please note that contact forms and service requests are monitored Monday through Friday, 8:00 am to 5:00 pm. Once received, our team will review your email, route it to the right person to respond, and get back to you within 2 business days.

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