City Hall and other offices will be closed to the public from December 23 to January 3, but appointments are available upon request. Public safety and emergency services remain available 24/7.

FAQ Tag: refund

Can I get a refund?

Parkmobile does not issue refunds for parking transactions. City of San Rafael Parking Services cannot issue refunds for Parkmobile transactions.

What is your refund policy for classes and camps?

When classes and camps are cancelled by the City, a full refund will be granted. Refund policies for other reasons vary by program. Please contact us to discuss your situation.