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We’re continuously on the move to modernize City services, and at Monday’s meeting, the City Council will consider approving an agreement with Xantrion, Inc. for information technology services. Our existing model for providing municipal information technology services (such as helpdesk and network support) relies on five separate vendors which has led to structural problems, inefficient and inconsistent service, and a limited capacity for strategic planning and work efforts, while facing increased technical demands (especially cybersecurity). The transition from five separate vendors to a managed service provider is intended to move the City from a reactive support model to a proactive one by improving overall technical support coverage for the City, increasing network security and training, improving the customer service experience, and freeing up City employees to focus on strategic initiatives and citywide technology governance. What this means for you is more efficient and effective City services. To learn more about how we’re improving service delivery in San Rafael, visit our Digital Service and Open Government website.
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