The new demands of the digital era require a new approach to government. Community expectations of how government communicates, engages, and delivers services are changing. Our response is to assess what is working, what is broken, and transform services to meet the needs of our users and the expectations of the modern era.
The core purpose of our department is to help make City services easy to use and work for everyone. We do this by leveraging digital principles such as designing with our users, practicing continual improvement, using data to drive decisions, addressing privacy and security, and leveraging modern technology.
We serve to proactively empower and support City departments in delivering modern services that meet the needs and exceed the expectations of the community, especially people who need help the most. That means community voices are heard, more services are available online, and government processes make sense.
If we truly care about outcomes, it is not enough to just provide a service. We must design the delivery of services so they work from the community’s perspective and thus, that government work for everyone.” –Jim Schutz, City Manager