City Hall and other offices will be closed to the public from December 23 to January 3, but appointments are available upon request. Public safety and emergency services remain available 24/7.

How can I file a complaint?

To file a complaint regarding a Short-Term Rental in San Rafael:

Call our 24/7 Complaint Hotline at: (415) 521-3556
Submit a compliant online: Short-Term Rental Complaint Online Form

For other questions, please contact Hector Carlos at Hector.Carlos@cityofsanrafael.org or at 415.458.5337.