City Hall and other offices will be closed to the public from December 23 to January 3, but appointments are available upon request. Public safety and emergency services remain available 24/7.  

How the Community Can Prepare For a PSPS

One of the key calls to action is for PG&E customers to update their contact information at their earliest convenience to help PG&E notify them in the event of a possible PSPS:

  • Update contact info with PG&E online or by calling 1-866-743-6589 during normal business hours to receive alerts directly from PG&E through automated calls, texts and emails, when and where possible, prior to a PSPS.PG&E accountholders can give permission to family members or friends who want to be notified of a PSPS activation to add another person’s phone number to an account to be contacted to ensure they can help with their notification or emergency planning in the event of a PSPS.

  • Follow @PGE4ME on TwitterSign up for text messages/emails to receive updates on specific PG&E outages

  • PG&E customers dependent on life-support equipment (including CPAP machines) and/or require special heating or cooling needs for certain medical conditions should sign up for PG&E’s Medical Baseline Program, which provides additional energy at the lowest price for customers and ensure the special medical needs of these customers are addressed during a PSPS.
  • Check PG&E’s open house schedule for upcoming open house opportunities.
  • Visit pge.com for additional information on creating an emergency kit, checklist and to obtain outage information – searches can be done by address/area to see if there are any outages, the reason for the outages & when power is expected to be restored.
  • Develop your own plan using the aforementioned resources:

    • Build or restock emergency supply kits with flashlights, fresh batteries, first aid supplies and cash.
    • If you have children, make sure any clothing set aside for an emergency still fits them.
    • Check the expiration dates on medicine and emergency food items.
    • Establish an emergency meeting location.
    • Know how to manually open garage doors and automatic gates.
    • Keep vehicles fueled up.
    • Keep cell phones and/or other electronics charged.
    • Identify backup charging methods for phones and keep a hard copy of emergency numbers on hand.
    • Plan for medical needs like medications that require refrigeration or devices that need power.
  • Know how to turn off your main electricity switch at the time of the PSPS, so when power comes back on the surge won’t ruin appliances.
  • If considering using a back-up generator, visit PGE.com/generator for information and helpful guides on sizing and safety tips to consider.
  • Marketplace.pge.com is another resource with links and connections to vendors who provide generators and other resources.
  • Use a qualified electrician to install generators to ensure that it is appropriately ventilated, safely connected to the grid and will disconnect from the grid – this is very important for the safety of PG&E field personnel who are working on the lines if generators are operating and not disconnected from the grid.
  • If you have a standby emergency generator, make sure it is working and has fuel.
  • Email PG&E with any outstanding PSPS questions: wildfiresafety@pge.com
  • Text your zip code to 888777 to receive Nixle alerts from your local agencies
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