If you are unable to make your reserved swim time, you may either cancel your reservation online and receive a 50% refund or you can transfer your reservation to another member within your account. Requests for cancellations must be made a minimum of three hours prior to the start of a swim reservation to receive a partial refund. Unfortunately, we are currently unable to offer transfers outside of your account.
To cancel:
- Log into your account
- Click on the name of the swimmer with a reservation
- Scroll down to the SCHEDULE tab
- Click on LIST VIEW
- Choose the reservation you wish to cancel and click on ACTIONS
- Click “Withdrawal”
- Click Refund back to the same payment method (please do not choose return to Account Credit)
If you have multiple people you need to cancel, you will need to do this for each person. Please email terralindapool@cityofsanrafael.org Monday-Friday by 3:00 PM with any cancellation questions.
Transfer requests may be requested between people on the same account, as long as the request is done in writing through email to terralindapool@cityofsanrafael.org. Requests must be made a minimum of two days in advance, requests are processed Monday-Thursday. You may not request to transfer an individual reservation for yourself to another date or time.