Archives: FAQs

What does the Economic Development Department do?

The Economic Development Department works to improve the business environment in San Rafael. They are here to help you with your business location questions, permit process issues, real estate investment needs, or other business assistance. They also provide real estate project planning,  oversee special events throughout the City, and administer various special projects.

What does the Fire Department do?

The Fire Department provides the delivery of fire and rescue services is serious business and as such, we strive to provide the best public fire services available; a service that is capable, compassionate, predictable and sustainable.

What does the Human Resources Department do?

The Human Resources Department serves as a strategic partner to both our internal and external customers, providing leadership, expertise, support and guidance with benefits administration & wellness, workplace safety, workers compensation & risk management, policies & procedures and long range strategic planning. The Human Resources Department also focuses on employee development and training, recruitment and selection and … Continued

What does the Finance Department do?

The Finance Department provides financial information, policy analyses, and recommendations that help the City Council and all City Departments make decisions about how to allocate resources. They account for those resources and discloses the financial condition of the City and the results of its operations in the year end Comprehensive Annual Financial Report, and also prepares … Continued

What does the Digital Service and Open Government Department do?

The new demands of the digital era require a new approach to government. Technology now touches everything in the 21st century. Digital Service and Open Government provides oversight of the City’s technology operations, service design, community engagement, help desk support, network infrastructure, citywide open data initiatives, and performance measurement. They do this by leveraging digital … Continued

What does the Library Department do?

The library offers full physical and digital collections with books, movies, television shows, and music for all ages. In-library services include computers and WiFi, events and classes, and research and homework assistance. Their digital branch offers downloadable eBooks and eAudioBooks, cover-to-cover magazines and newspapers, live homework help, and tons more. The library also extends beyond our … Continued

What does the Parking Division do?

The Parking Division provides safe and convenient parking with prompt, courteous, and professional service. They are a one-stop shop for all your parking needs, including payments, appeals, and requests like abandoned vehicle tows and meter bag reservations.

What does the Police Department do?

The Police Department works with members of the community, community groups, and other City departments to proactively address crime, quality of life issues, and to enhance a feeling of safety for our residents, business owners, and those who visit this great City.

What does Public Works do?

The Public Works Department’s mission is to ensure San Rafael’s infrastructure meets the needs of our vibrant and growing city through careful management of major improvements and the maintenance of our city’s assets.

What does the Sanitation District do?

The Sanitation District serves the Central San Rafael area, south from the top of Puerto Suello Hill and includes the unincorporated areas within this jurisdiction. Our crew of eight maintains 32 pump stations, 13 miles of force main, and clean 132 miles of sewer pipelines. This collection and transportation system then delivers wastewater for treatment to … Continued

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