Archives: FAQs

Data & Analytics

Data is an abundant and powerful asset that can impact everything from service delivery to program management, to policy making. We will lead the way to a data-centric city by investing in improved data access, management, and use by city employees and the community. We will use analytics tools to deliver services more efficiently, prioritize … Continued

IT Operations and Maintenance

We will serve the City Departments’ use of technology by providing support for critical technical infrastructure and security. We will introduce principles and provide the guidance that will allow staff to use technology to innovate and try new things. Speed & connectivity Provide stable, high-capacity, and resilient wireless, broadband, wifi systems for City staff, services, … Continued

How We Accomplish Our Goals

Our goals are ambitious and the vision for human-centered government service cannot be achieved overnight. This Strategic Famework document serves as a foundation for our Department and outlines the principles and values that will inform our work in the years ahead. Specific projects and actions are outlined in a workplan that will be developed and … Continued

Timeline & Priorities

Building a Foundation (Red) This graph shows how projects in both our annual work plan and the 3-year technology improvement plan will, in earlier years, be more heavily focused on building a strong foundation. These include efforts to streamline our services, reduce disruptions and outages, increase connectivity, and move away from legacy systems. Target Goals … Continued

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