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Archives: FAQs

How much does it cost to receive a reminder text?

There is no additional charge for the service (unless your cell provider charges for text messages); however, you will be charged a convenience fee if you choose to pay to extend your parking transaction.

What education resources does the library offer?

The library offers several educational resources such as technology services, museum passes, reading buddies, research assistance, homework help, online tutoring, research assistance, and more!

How do I get a library card?

There are two ways to get a card. (1) Fill out our online library card registration form which will provide you with an account. You must meet the required criteria.  Please see the  Online Library Card FAQ  for more information. (2)  Come into the library with a picture ID that has your current address or a … Continued

What do I do if I am homeless and I need help?

If you are homeless and you need help, there are many resources available through Marin County Health & Human Services; they can help connect you to the resources that are most appropriate for your needs. Call their assistance line at 1 (415) 457-4636. If it is an emergency, please call 9-1-1.

How does the parking officer know I’ve paid?

When you use the mobile app or call to start the parking session, you key in a zone number. The parking officer verifies your parking session by matching the license plate to the zone number.

Do I have to pay on the weekends?

You are required to pay for parking in public parking lots and at the meters, Monday-Saturday, 8am-6pm (Walgreens lot, 8am-8pm). Public parking is always free on Sundays.

Can I get a refund?

Parkmobile does not issue refunds for parking transactions. City of San Rafael Parking Services cannot issue refunds for Parkmobile transactions.

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