If you are homeless and you need help, there are many resources available through Marin County Health & Human Services; they can help connect you to the resources that are most appropriate for your needs. Call their assistance line at 1 (415) 457-4636. If it is an emergency, please call 9-1-1.
Contact Parkmobile right away. Give them the details and they will help you resolve the problem. City of San Rafael Parking Services office cannot resolve charge disputes.
When you use the mobile app or call to start the parking session, you key in a zone number. The parking officer verifies your parking session by matching the license plate to the zone number.
You are required to pay for parking in public parking lots and at the meters, Monday-Saturday, 8am-6pm (Walgreens lot, 8am-8pm). Public parking is always free on Sundays.
Parkmobile does not issue refunds for parking transactions. City of San Rafael Parking Services cannot issue refunds for Parkmobile transactions.
The Parkmobile system is PCI DSS level 1 compliant and your Parkmobile personal page is SSl 256 encrypted.
Business License Tax payments can be made online, whether it is a balance due payment or renewal. You can also pay in-person on the 3rd Floor of San Rafael City Hall.
Parkmobile does not enforce parking lots. Parkmobile does not accept or process citation appeals. Parkmobile does not issue refunds.
No. Your parking transaction is for a specific Parkmobile zone. If you move to another zone, you will have to pay again.
We are lucky to live in such a beautiful city. Get the most out of your surroundings by taking a walk around China Camp, the Civic Center Lagoon Park, Fourth Street in Downtown San Rafael or the Sleepy Hollow/Terra Linda Divide.
