What education resources does the library offer?
The library offers several educational resources such as technology services, museum passes, reading buddies, research assistance, homework help, online tutoring, research assistance, and more!
Archives: FAQs
How do I get a library card?
There are two ways to get a card. (1) Fill out our online library card registration form which will provide you with an account. You must meet the required criteria. Please see the Online Library Card FAQ for more information. (2) Come into the library with a picture ID that has your current address or a … Continued
Where can I find a list of upcoming concerts and cultural events?
We update our Events calendar regularly. Check out our list of upcoming events!
What do I do if I am homeless and I need help?
If you are homeless and you need help, there are many resources available through Marin County Health & Human Services; they can help connect you to the resources that are most appropriate for your needs. Call their assistance line at 1 (415) 457-4636. If it is an emergency, please call 9-1-1.
What happens if I don’t agree with the amount that I’ve been charged, what can I do?
Contact Parkmobile right away. Give them the details and they will help you resolve the problem. City of San Rafael Parking Services office cannot resolve charge disputes.
How does the parking officer know I’ve paid?
When you use the mobile app or call to start the parking session, you key in a zone number. The parking officer verifies your parking session by matching the license plate to the zone number.
Do I have to pay on the weekends?
You are required to pay for parking in public parking lots and at the meters, Monday-Saturday, 8am-6pm (Walgreens lot, 8am-8pm). Public parking is always free on Sundays.
Can I get a refund?
Parkmobile does not issue refunds for parking transactions. City of San Rafael Parking Services cannot issue refunds for Parkmobile transactions.
How secure is the mobile payment system?
The Parkmobile system is PCI DSS level 1 compliant and your Parkmobile personal page is SSl 256 encrypted.
How do I pay my Business License?
Business License Tax payments can be made online, whether it is a balance due payment or renewal. You can also pay in-person on the 3rd Floor of San Rafael City Hall.