City Hall and all non-safety services will be closed to the public but available for appointments upon request from Monday, December 22, 2025, through Friday, January 2, 2026.

Archives: FAQs

What do I do if I am homeless and I need help?

If you are homeless and you need help, there are many resources available through Marin County Health & Human Services; they can help connect you to the resources that are most appropriate for your needs. Call their assistance line at 1 (415) 457-4636. If it is an emergency, please call 9-1-1.

How does the parking officer know I’ve paid?

When you use the mobile app or call to start the parking session, you key in a zone number. The parking officer verifies your parking session by matching the license plate to the zone number.

Do I have to pay on the weekends?

You are required to pay for parking in public parking lots and at the meters, Monday-Saturday, 8am-6pm (Walgreens lot, 8am-8pm). Public parking is always free on Sundays.

Can I get a refund?

Parkmobile does not issue refunds for parking transactions. City of San Rafael Parking Services cannot issue refunds for Parkmobile transactions.

How do I pay my Business License?

Business License Tax payments can be made online, whether it is a balance due payment or renewal. You can also pay in-person on the 3rd Floor of San Rafael City Hall.

What doesn’t Parkmobile do?

Parkmobile does not enforce parking lots. Parkmobile does not accept or process citation appeals. Parkmobile does not issue refunds.

Can I move from zone to zone?

No. Your parking transaction is for a specific Parkmobile zone. If you move to another zone, you will have to pay again.

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