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San Rafael SMART Station to be Closed June 8 & 9

Due to construction of the SMART Larkspur Rail extension, there will be two weekend street closures in June. Both closures begin at 8:00 p.m. on Friday and end by 4:00 a.m. on Monday. Businesses will remain open during construction. Second Street will be closed on Saturday, June 1 and Sunday, June 2, and Third Street...

SMART Construction Continues at the San Rafael Transit Center

The Sonoma-Marin Area Rail Transit (SMART) construction on the Larkspur rail extension will close 2nd and 3rd Streets on consecutive weekends (5/31-6/3 and 6/7-6/10) and will impact the San Rafael Transit Center. Second Street Closure: Friday, May 31, at 8:00 p.m. through Monday, June 3, at 4:00 a.m.  Second Street, between Tamalpais Avenue and Hetherton Street,...

2018 Sales Tax-Quarter 4

RFP-for-Third-St-Safety-Improvements_05-24-19.pdf

Falkirk Mansion Re-roof completed

The Falkirk Mansion re-roof is complete. The contractor was able to complete the project a few days early and it was a good thing they did, as the last bout of rain started the day after they finished. Although the exact wood shake shingles were not replaced in-kind due to Fire Code requirements, the fiberglass...

Grand Avenue Bridge Nearing Completion

The contractor has completed the majority of concrete work on the project with only minor sidewalk work remaining. Next steps on the project include asphalt work within the Toyota Marin parking lot, as well as, on the north side of the canal where the City purchased the former Marin Motors parcel. During the second week...

Essential Facilities: Fire Station 52 Ready for Service!

After over two years of anticipation, and more than a decade in the making, we are all very excited to present this facility to the public. It was a joyous occasion for the San Rafael residents, city officials and firefighters that attended Fire Station 52 grand opening and dedication ceremony. Mayor Phillips and Fire Chief...

SMART: Larkspur Extension MUP Phase One

The MUP Phase-1 is nearly completed. The last phase is to install the SMART tracks next to the MUP before they close-in the security fence between the MUP and the tracks. SMART anticipates completing the track installation in the first or second week of June. Once that is completed, they will be able to finish...

Francisco Boulevard West Realignment at Rice Streets

The final work on the Francisco Blvd West realignment is completed and Francisco Blvd West at Rice Street has reopened. There was a bit of a delay from signaling issues, but it’s finally taking traffic!

Digital Strategic Framework

Digital’s purpose is to make City services easy to use, and work for everyone. We do this by applying human-centered design, process improvement, and performance measurement to continuously improve service delivery, civic engagement, and civic technology. We Believe: Government should be designed with and for people Empathy for all users leads to equitable outcomes Data...

Public Comments Since May 20, 2019

Digital Strategic Framework

How We Accomplish Our Goals

Our goals are ambitious and the vision for human-centered government service cannot be achieved overnight. This Strategic Famework document serves as a foundation for our Department and outlines the principles and values that will inform our work in the years ahead. Specific projects and actions are outlined in a workplan that will be developed and...

Timeline & Priorities

Building a Foundation (Red) This graph shows how projects in both our annual work plan and the 3-year technology improvement plan will, in earlier years, be more heavily focused on building a strong foundation. These include efforts to streamline our services, reduce disruptions and outages, increase connectivity, and move away from legacy systems. Target Goals...

IT Operations and Maintenance

We will serve the City Departments' use of technology by providing support for critical technical infrastructure and security. We will introduce principles and provide the guidance that will allow staff to use technology to innovate and try new things. Speed & connectivity Provide stable, high-capacity, and resilient wireless, broadband, wifi systems for City staff, services,...

Data & Analytics

Data is an abundant and powerful asset that can impact everything from service delivery to program management, to policy making. We will lead the way to a data-centric city by investing in improved data access, management, and use by city employees and the community. We will use analytics tools to deliver services more efficiently, prioritize...

Digital Transformation

Government services should be easy to use, accessible, and designed with an understanding of user needs. Human-centered design Apply the principles of human-centered design and empathy to orient services around user needs and build trust with the public. Accessibility Ensure government services are accessible to people with disabilities, different cultures, on any device, and in...

Civic Engagement

Our Department strives to build a more inclusive, participatory, and engaged community in San Rafael by making residents, community stakeholders, and business owners a part of the conversation. Engagement & community partnerships Create opportunities to listen to the community. Build strong relationships with community partners to encourage participation, volunteerism, civic engagement, and public involvement in...

Areas of Focus

This pyramid illustrates our department's areas of focus and how success in each of these areas is interrelated.

Quinn Gardner, Employee of 1st Quarter 2019

Quinn Gardner, Emergency Management, was recognized as the Employee of the 1st QTR 2019! "Quinn has taken on the enormous responsibility to not only assist the Fire Chief in drafting the 38 point Wildfire Prevention Plan, but also leading up the community engagement effort. She has engaged and received feedback from many residents and neighborhood...

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