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I see smoke. Who do I call?

Call 911. Please do not leave a message on any voicemail system.

I smell gas or something unusual. Who do I call?

Call 911. Please do not leave a message on any voicemail system.

How do I file a claim against the City?

The City Clerk’s Office receives all claims against the City of San Rafael. To file a claim,  fill out a claim form  and submit it in person or by mail to the City Clerk’s Office. City Clerk’s Office, Rm. 209 1400 Fifth Avenue PO Box 151560 San Rafael, CA 94915-1560

How can I get copies of permits, building/house plans or other permit related documents?

We’ve got two online databases for these kinds of records: 2000 to present and prior to 2000. Can’t find what you’re looking for? Let us know what it is and we’ll find it. It can take 5-10 calendar days and we’ll contact you when they are ready.

Digital Service & Open Government

Our Mission Digital’s purpose is to make City services easy to use, and work for everyone. We do this by applying human-centered design, process improvement, and performance measurement to continuously improve service delivery, civic engagement, and civic technology. We Believe: Government should be designed with and for people Empathy for all users leads to equitable...

How do I apply to College of Marin?

New students interested in enrolling for classes at College of Marin can apply online! If you are a returning student you can register for classes by logging into your MyCOM account. For more information, contact College of Marin at (415) 485-9305.

How do I apply to Dominican University?

Students interested in applying to undergraduate or graduate programs at Dominican University of California can request information and apply online.

Do I need an encroachment permit if I am getting my sewer fixed?

If any part of the sewer repair work occurs under the sidewalk or the street, then the answer is yes. To submit an encroachment permit application, contact Public Works by email or call  them at (415) 485-3355. For more information on Encroachment Permits refer to San Rafael Municipal Code Section 11.04  

Will I receive a bill for ambulance transportation?

Yes, the Fire Department will send you a bill with a health insurance information request form, so that we can bill your health insurance for the transport. For Residents who pay the paramedic tax any charges not covered by your insurance will be covered by the paramedic tax. For non-paramedic tax paying residents, after a...

How do I pay my Business License?

Business License Tax payments can be made online, whether it is a balance due payment or renewal. You can also pay in-person on the 3rd Floor of San Rafael City Hall.

Where is the nearest hospital?

The two nearest hospitals with emergency rooms are: Kaiser at 99 Montecillo Road in San Rafael Marin General Hospital at 250 Bon Air Road in Greenbrae

Can I park my RV / oversized vehicle on a City street?

RVs may not be parked on public streets citywide (except when a temporary permit has been issued by the Parking Services office). If you don’t have space on your property to store your RV, check out these RV storage facilities in and around Marin County. Oversized & commercial vehicles may only be parked on public...

How do I use your parking meters?

Our parking meters accept coins (except pennies) and credit cards for your convenience and ease of use. In addition, you can pay, as well as add time to your meter, with the parkmobile app.

Can I park overnight in Downtown San Rafael?

Yes, but contact us first! For 1-3 nights, you may park in the Downtown A Street and C Street municipal garages for a daily fee of $10. For more than 3 consecutive nights, it's possible but we should talk.

Are there any discounted parking programs for people who frequently park Downtown?

Absolutely! We offer several programs to meet your needs: frequent parking cards (50% off), monthly parking permits (unlimited parking), and 1-hour merchant validations.

Where can I park Downtown?

Downtown San Rafael has a variety of public parking lots and garages, as well as the ever-popular on-street spaces for those of us who love parallel-parking. All city facilities Downtown require payment to park Monday through Saturday.  Check signs for hours and payment info.  The City of San Rafael provides free parking Downtown on Sundays...

Can I pay Marin Parking Authority tickets here?

Sorry, you cannot pay Marin Parking Authority tickets with the City of San Rafael. The City of San Rafael and Marin Parking Authority are separate agencies.  The Marin Parking Authority handles all parking citations received in Marin County except San Rafael. You may call (800) 989-2058, or pay online. The Marin Parking Authority does not have a local office....

How do I pay my trash and recycling bill?

Marin Sanitary Service provides trash, recycling and compost services to San Rafael residents and businesses. You can pay your bill online.

What is the library parcel tax and how do I pay it?

In 2016, San Rafael voters renewed a $59/year parcel tax to fund opening hours and services for the San Rafael Public Library.  You pay this tax through your property tax bill. If you are 65 years of age or older by July 1 of the tax year and own occupy your residence in San Rafael, you can...

Does the library have free wifi?

Yes! Both of the public libraries have free wifi. The network is called Midas and is available 24/7. No password is required.

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