City Hall and other offices will be closed to the public from December 23 to January 3, but appointments are available upon request. Public safety and emergency services remain available 24/7.  

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"... Here's an update of what we've done and what we're doing next ... to better serve San Rafael. Done ... pages. Doing ... . Thanks for checking out our update of what we've done and what ... we're doing next to better serve San Rafael. Tweet us your thoughts and ideas @WhatUpSanRafael. ..."

Here's an update of what we've done and what we're doing next to better serve San Rafael. Done Developed draft content for smaller department pages (City Attorney, City Clerk, City Council, City Manager, Human Resources, IT, and Finance). Provided feedback on design options for color palette, image gallery, iconography, typography, and overall look & feel...

"... Here's an update of what we've done and what we're doing next ... to better serve San Rafael. Done ... to figure out but the bulk of that work is done ... ! Doing ... our update of what we've done and what we're doing next to better serve San Rafael. Tweet us your ..."

Here's an update of what we've done and what we're doing next to better serve San Rafael. Done Wrote a post about our current site analytics. Decided the team needed a Trello board for better coordination and communication. It’s already helping. Pretty much finished all the answers content! Whew! There’s a few we still need...

"... Here's an update of what we've done and what we're doing next ... to better serve San Rafael. Done ... . Doing ... . Thanks for checking out what we've done and what we're doing next to better serve San Rafael ..."

Here's an update of what we've done and what we're doing next to better serve San Rafael. Done Finalized content creation for all departments and landing pages. Created a subsite for our Community Services department (parks, recreation, and childcare). Reviewed and refined content throughout site, focusing on Answers section of Service Center. Uploaded and labeled...

"... Here's an update of what we've done and what we're doing next ... to better serve San Rafael. Done ... and added another department. Doing ... . Thanks for checking out our update of what we've done and what we're doing ..."

Here's an update of what we've done and what we're doing next to better serve San Rafael. Done Developed mission statement for the project: Easy to use online services to make your life better. (And, we decided on a theme song). Started interviewing departments to learn about key programs, services, and common questions. Discovered some...

"... Here's an update of what we've done and what we're doing next ... to better serve San Rafael. Done ... to areas of the site that aren’t done ... ! Doing ... . Thanks for checking out our update of what we've done and what we're doing next ..."

Here's an update of what we've done and what we're doing next to better serve San Rafael. Done Added more layers to the map with helpful descriptions. Drafted department descriptors. Created FAQs for business licenses & parking. Audited all the broken links. Incorporated feedback from department directors. Added under construction symbols to areas of the...

"... Here's an update of what we've done and what we're doing next ... to better serve San Rafael. Done ... ! Doing ... of what we've done and what we're doing next to better serve San Rafael. Tweet us your thoughts ..."

Here's an update of what we've done and what we're doing next to better serve San Rafael. Done Small department pages (City Attorney, City Clerk, City Council, City Manager, Human Resources, IT, and Finance) are ready for director review! The residents and visitors landing pages are pretty much ready for review too! Doing Integrate our...

"... Here's an update of what we've done and what we're doing next ... to better serve San Rafael. Done ... . Doing ... Create done/doing and blocked checklists for each department and landing ... for checking out our update of what we've done and what we're doing next to better serve San Rafael. Tweet us ..."

Here's an update of what we've done and what we're doing next to better serve San Rafael. Done Had an awesome Labor Day weekend and some well deserved r&r. Created new online forms for claims, a neighborhood association directory, various applications and complaints. Identified about 50 PDF handouts to be converted and consolidated into webpages....

"... Here's an update of what we've done and what we're doing next ... to better serve San Rafael. Done ... . Doing ... . Thanks for checking out our update of what we've done ... and what we're doing next to better serve San Rafael. Tweet us your thoughts and ideas @WhatUpSanRafael. ..."

Here's an update of what we've done and what we're doing next to better serve San Rafael. Done Created design subcommittee to work with local design firm on color palette, image gallery, iconography, typography, and overall look & feel. Identified workflow and process issues to solve with online forms and new digital services, such as...

"... Here's an update of what we've done and what we're doing next ... to better serve San Rafael. Done ... department. To avoid bureaucratic jargon, no one is allowed to lead their own department’s content ... . Doing ... we've done and what we're doing next to better serve San Rafael. Tweet us your thoughts and ideas @WhatUpSanRafael. ..."

Here's an update of what we've done and what we're doing next to better serve San Rafael. Done Held a project kick-off meeting with implementation team, steering committee, and doughnuts. Everyone is on-board, excited, and on a sugar-high. Connected the implementation team up onto Google Docs for easy collaboration on weekly assignments. Assigned lead and...

"... , color palette and comprehensive guidelines to unify city common look and feel, tone and writing ... posts monthly ‘Done/Doing’ status reports on accomplishments and upcoming work ..."

San Rafael, Calif., launched its new digital presence, located at cityofsanrafael.org, using a holistically innovative approach to how cities will procure and deliver online services to residents in the future. San Rafael (pop. 57,713), the largest city in Marin County, located directly north of San Francisco across the Golden Gate Bridge, began its digital transformation...

"... permits are required if you plan to do any construction work in the public right ... , parks, city facilities) or in the street. Common reasons you'll need one: Utility ... Sidewalk dining Debris boxes Fences/walls Construction staging ... and applications are followed and that work is done safely with minimal impact to nearby property and pedestrian, bicycle, and vehicle travel. ..."

Encroachment permits are required if you plan to do any construction work in the public right-of-way. Meaning, any work in the sidewalk area, in an easement, on city owned property (median islands, parks, city facilities) or in the street. Common reasons you'll need one: Utility saw-cuts Excavation News stands Bicycle racks Sidewalk dining Debris boxes...

"... is that it combines a policy document (ex. goals, policies and programs) with a regulatory document (zoning ... and citywide zoning ordinance for the Specific Plan area.  By law, a Specific Plan is required to include ... . This Precise plan will include all of the elements and content of a Specific Plan (including a zoning ... Plan, a Community Plan is not a regulatory document. Community Plans do not include zoning ... and does not include zoning regulations or development standards. As a Neighborhood Plan may or may ..."

While there are similarities and overlap, each Plan type is distinctive and have different elements and purposes.   The purpose of all these plans to is conduct future planning.  The different plans look at a finer level of detail for future planning a specific geographic area.  The following is a description of each Plan type and...

The Finance Department provides financial information, policy analyses, and recommendations that help the City Council and all City Departments make decisions about how to allocate resources. They account for those resources and discloses the financial condition of the City and the results of its operations in the year end Comprehensive Annual Financial Report, and also prepares...

The library offers full physical and digital collections with books, movies, television shows, and music for all ages. In-library services include computers and WiFi, events and classes, and research and homework assistance. Their digital branch offers downloadable eBooks and eAudioBooks, cover-to-cover magazines and newspapers, live homework help, and tons more. The library also extends beyond our...

"... safe and convenient parking with prompt, courteous, and professional service. They are a one-stop shop ..."

The Parking Division provides safe and convenient parking with prompt, courteous, and professional service. They are a one-stop shop for all your parking needs, including payments, appeals, and requests like abandoned vehicle tows and meter bag reservations.

The Police Department works with members of the community, community groups, and other City departments to proactively address crime, quality of life issues, and to enhance a feeling of safety for our residents, business owners, and those who visit this great City.

The Public Works Department's mission is to ensure San Rafael’s infrastructure meets the needs of our vibrant and growing city through careful management of major improvements and the maintenance of our city’s assets.

The Recreation Division provides parks, recreation and child care services. It's role is to promote health and wellness, increase cultural unity, and facilitate community participation and interaction. The division fosters human development, focusing on children, youth, families and seniors.  It also provides opportunities to explore and engage in positive activities, and it works to protect...

The Fire Department provides the delivery of fire and rescue services is serious business and as such, we strive to provide the best public fire services available; a service that is capable, compassionate, predictable and sustainable.

The Sanitation District serves the Central San Rafael area, south from the top of Puerto Suello Hill and includes the unincorporated areas within this jurisdiction. Our crew of eight maintains 32 pump stations, 13 miles of force main, and clean 132 miles of sewer pipelines. This collection and transportation system then delivers wastewater for treatment to...

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