In 1990, Mayor Mulryan announced that community members recently visited Thailand, and noted it is a City of 100,000 people and is a market community similar to the City of San Rafael with a heritage of logging, also similar to San Rafael. He said the Mayor and residents of Chiang Mai were interested in beginning...
Captain Dollar was born in 1844 in Falkirk, Scotland and became very wealthy, first through the timber industry and later in the shipping business. He founded the Dollar Steamship Company, established trade with the Orient, and began the first regularly scheduled round-the-world passenger/freight line. Captain Dollar is often credited with founding the Merchant Marine. An...
In 1988, a local group of residents asked the City Council to recognize Lonate Pozzolo, Province of Varese, Italy, as a sister city of San Rafael, and the residents of Lonate Pozzolo have expressed their desire to establish a sister city relationship with San Rafael in order to foster cultural exchanges as well as inter-cultural...
We have much in common with the town of San Rafael del Norte, Nicaragua, located in the north-central area of the country in the province of Jinotega. We are both non-urban, non -industrial communities of approximately the same size - San Rafael del Norte's population is over 30,000, they are both situated at the foot...
Digital’s purpose is to make City services easy to use, and work for everyone. We do this by applying human-centered design, process improvement, and performance measurement to continuously improve service delivery, civic engagement, and civic technology. We Believe: Government should be designed with and for people Empathy for all users leads to equitable outcomes Data...
Our goals are ambitious and the vision for human-centered government service cannot be achieved overnight. This Strategic Famework document serves as a foundation for our Department and outlines the principles and values that will inform our work in the years ahead. Specific projects and actions are outlined in a workplan that will be developed and...
Building a Foundation (Red) This graph shows how projects in both our annual work plan and the 3-year technology improvement plan will, in earlier years, be more heavily focused on building a strong foundation. These include efforts to streamline our services, reduce disruptions and outages, increase connectivity, and move away from legacy systems. Target Goals...
We will serve the City Departments' use of technology by providing support for critical technical infrastructure and security. We will introduce principles and provide the guidance that will allow staff to use technology to innovate and try new things. Speed & connectivity Provide stable, high-capacity, and resilient wireless, broadband, wifi systems for City staff, services,...
Data is an abundant and powerful asset that can impact everything from service delivery to program management, to policy making. We will lead the way to a data-centric city by investing in improved data access, management, and use by city employees and the community. We will use analytics tools to deliver services more efficiently, prioritize...
Government services should be easy to use, accessible, and designed with an understanding of user needs. Human-centered design Apply the principles of human-centered design and empathy to orient services around user needs and build trust with the public. Accessibility Ensure government services are accessible to people with disabilities, different cultures, on any device, and in...
Our Department strives to build a more inclusive, participatory, and engaged community in San Rafael by making residents, community stakeholders, and business owners a part of the conversation. Engagement & community partnerships Create opportunities to listen to the community. Build strong relationships with community partners to encourage participation, volunteerism, civic engagement, and public involvement in...
