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Our Department strives to build a more inclusive, participatory, and engaged community in San Rafael by making residents, community stakeholders, and business owners a part of the conversation. Engagement & community partnerships Create opportunities to listen to the community. Build strong relationships with community partners to encourage participation, volunteerism, civic engagement, and public involvement in...

This pyramid illustrates our department's areas of focus and how success in each of these areas is interrelated.

Government should be designed with and for people Empathy for all users leads to equitable outcomes Data and information should be used to create trust, transparency, and better government Building capacity across City teams empowers positive change Technology should be secure, accessible, and make life easier

Reliable and trusted Human-centered and empowering Open and transparent Inclusive and collaborative

To make City services easy to use, and work for everyone.

The new demands of the digital era require a new approach to government. Community expectations of how government communicates, engages, and delivers services are changing. Our response is to assess what is working, what is broken, and transform services to meet the needs of our users and the expectations of the modern era. The core...