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Who handles enforcement of San Rafael’s smoking laws?

Landlords and property owners are required to enforce housing related smoking laws through lease agreements. The County of Marin’s Health and Human Services assists with enforcement. You can reach them at (415) 473-3020. Outdoor smoking laws are trickier to enforce. Although police officers have the ability to issue warnings and citations, they are typically engaged...

How do I find out if my apartment complex has a no smoking policy?

San Rafael law prohibits smoking in all apartment and condo complexes (if your home shares a wall with another home - you can’t smoke there). A housing complex is only allowed to create outdoor smoking areas if they meet certain criteria. Landlords and property managers are required to enforce this law through lease agreements. For...

Where is smoking prohibited in San Rafael?

Smoking is prohibited in all of Downtown San Rafael, our parks and open space, and within any housing that shares a wall with another unit (apartments, condos and duplexes). More information can be found at www.cityofsanrafael.org/smokefree and www.smokefreemarin.com.

Who comes to my house when I call 9-1-1?

If the call is about a fire or a medical emergency, firefighter paramedics are the first responders to your home when you call 9-1-1. Since fire stations are located in neighborhoods throughout the City, the firefighter paramedics can reach your home quickly. If you need to go to the hospital, we'll get you there. If...

What is the paramedic tax and how do I pay it?

Residents and businesses located within San Rafael, Marinwood and unincorporated county islands within San Rafael pay a tax for emergency medical services (EMS) as a part of their property tax bill. The tax helps fund emergency medical services including ambulances and paramedics at San Rafael Fire Stations. Residents of San Rafael and partnering jurisdictions are...

San Rafael Plans Digital Transformation

This month San Rafael, Calif., has released a beta site along with a new strategy to modernize its digital presence. The Bay Area city just north of San Francisco plans to revitalize its outreach and citizen services with a number of digital upgrades. Read full article on techwire.net...

Volunteer Spotlight: Tamra Peters

Describe your volunteer activity with San Rafael? I created the Resilient Neighborhoods Program in 2011 and have been running it since as a full-time volunteer. Resilient Neighborhoods is a Marin program that works to bring residents together to reduce their carbon dioxide emissions, prepare for emergencies, and make their communities safer and stronger. The program...

I received a traffic citation. What are my next steps?

Traffic If you received a traffic citation, you should receive a courtesy notice (within two weeks) from the court explaining the "bail" amount you can pay and give you details on how to contest the ticket. If you don't get a courtesy notice, you are still responsible for contacting the court on or before the...

If I live near open space, does my property have a high fire risk?

Generally, if your property touches open space you are probably located in the Wildland Urban Interface (WUI). These are areas that combine higher vegetation fire risks with homes and structures. You can find out if your home is located in the WUI by checking this document for your address or call our Vegetation Management Specialist...

Neighborhoods

San Rafael is home to over 30 different neighborhoods as shown on the map below. Residents all over San Rafael choose to coordinate and socialize with fellow neighbors to keep their community beautiful, to prepare for disasters and to exchange information about local issues of shared concern. Many neighborhoods have volunteer associations you can join....

Where can I get fingerprinted?

The Marin County Sheriff offers Live Scan and ink fingerprinting. But first, you'll need to make an appointment. They offer more information on their website.

How do I know if I’m being scammed?

Most scammers reach out via phone calls or emails. If the request seems suspicious, do not send money or gift cards and do not provide any personal information. Here is a great list of warning signs, along with the Federal Trade Commission’s most recent scam alerts. If you have already given money and realize that...

How do I report a barking dog?

First, try calmly talking to the dog owner to make sure they are aware of the problem. Then, if the problem persists, you can call the police non-emergency line at (415) 485-3000. Depending on other call priorities, officers may respond on multiple occasions to issue warnings before issuing a citation.

Where can I find an electric vehicle charging station in San Rafael?

We have electric vehicle chargers available to the public in four parking locations in Downtown: 3rd/A St Garage 3rd/C St Garage 3rd/Cijos St lot Fifth Ave/Lootens Place lot EV charging is FREE to any of our parking customers; however, hourly payment for parking is still required. Users must register with ChargePoint and activate a ChargePoint card. If you don't...

Hey Residents, It's Easy Being Green!

Climate change has been called one of the greatest challenges facing society today. Emissions from the transportation sector were responsible for the greatest percentage of our community's greenhouse gas emissions, followed by emissions from the building energy sector. What's one more thing you can do to make this world a better place tomorrow? What can...

Moving

Moving doesn't have to be so hard. Let us help you plan your moving day! Get additional information about the moving process through the California Public Utilities Commission (for moves within California) or the U.S. Department of Transportation (for interstate movers)3. Find out if you need a parking permit while you move

How do I connect to the sewer?

To find out how to connect to the sewer please contact the San Rafael Sanitation District at (415) 485-4001.

What should I do if the sewage is overflowing?

Overflow devices are usually located near the building. They may have lids or mushroom shaped caps on top of the sewer pipe. Their purpose is to allow sewage from a plugged sewer to overflow outside of the building. There is a chance the District sewer main is plugged and requires maintenance. Please call (415) 485-3374. ...

Who do I call about sewer service charges on my property tax bill?

Please contact the San Rafael Sanitation District Office at (415) 485-4001.

How do I get a passport?

The City of San Rafael does not handle passport applications. For more information on how to obtain a passport please visit your local post office or the USPS website. You can also visit the U.S. Department of State Passport Information website.

Updates to City Hall Hours on Fridays in July and August

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