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Volunteer Spotlight: Tamra Peters

Describe your volunteer activity with San Rafael? I created the Resilient Neighborhoods Program in 2011 and have been running it since as a full-time volunteer. Resilient Neighborhoods is a Marin program that works to bring residents together to reduce their carbon dioxide emissions, prepare for emergencies, and make their communities safer and stronger. The program...

I received a traffic citation. What are my next steps?

Traffic If you received a traffic citation, you should receive a courtesy notice (within two weeks) from the court explaining the "bail" amount you can pay and give you details on how to contest the ticket. If you don't get a courtesy notice, you are still responsible for contacting the court on or before the...

If I live near open space, does my property have a high fire risk?

Generally, if your property touches open space you are probably located in the Wildland Urban Interface (WUI). These are areas that combine higher vegetation fire risks with homes and structures. You can find out if your home is located in the WUI by checking this document for your address or call our Vegetation Management Specialist...

Neighborhoods

San Rafael is home to over 30 different neighborhoods as shown on the map below. Residents all over San Rafael choose to coordinate and socialize with fellow neighbors to keep their community beautiful, to prepare for disasters and to exchange information about local issues of shared concern. Many neighborhoods have volunteer associations you can join....

Where can I get fingerprinted?

The Marin County Sheriff offers Live Scan and ink fingerprinting. But first, you'll need to make an appointment. They offer more information on their website.

How do I know if I’m being scammed?

Most scammers reach out via phone calls or emails. If the request seems suspicious, do not send money or gift cards and do not provide any personal information. Here is a great list of warning signs, along with the Federal Trade Commission’s most recent scam alerts. If you have already given money and realize that...

How do I report a barking dog?

First, try calmly talking to the dog owner to make sure they are aware of the problem. Then, if the problem persists, you can call the police non-emergency line at (415) 485-3000. Depending on other call priorities, officers may respond on multiple occasions to issue warnings before issuing a citation.

Where can I find an electric vehicle charging station in San Rafael?

We have electric vehicle chargers available to the public in four parking locations in Downtown: 3rd/A St Garage 3rd/C St Garage 3rd/Cijos St lot Fifth Ave/Lootens Place lot EV charging is FREE to any of our parking customers; however, hourly payment for parking is still required. Users must register with ChargePoint and activate a ChargePoint card. If you don't...

Hey Residents, It's Easy Being Green!

Climate change has been called one of the greatest challenges facing society today. Emissions from the transportation sector were responsible for the greatest percentage of our community's greenhouse gas emissions, followed by emissions from the building energy sector. What's one more thing you can do to make this world a better place tomorrow? What can...

Moving

Moving doesn't have to be so hard. Let us help you plan your moving day! Get additional information about the moving process through the California Public Utilities Commission (for moves within California) or the U.S. Department of Transportation (for interstate movers)3. Find out if you need a parking permit while you move

How do I connect to the sewer?

To find out how to connect to the sewer please contact the San Rafael Sanitation District at (415) 485-4001.

What should I do if the sewage is overflowing?

Overflow devices are usually located near the building. They may have lids or mushroom shaped caps on top of the sewer pipe. Their purpose is to allow sewage from a plugged sewer to overflow outside of the building. There is a chance the District sewer main is plugged and requires maintenance. Please call (415) 485-3374. ...

Who do I call about sewer service charges on my property tax bill?

Please contact the San Rafael Sanitation District Office at (415) 485-4001.

How do I get a passport?

The City of San Rafael does not handle passport applications. For more information on how to obtain a passport please visit your local post office or the USPS website. You can also visit the U.S. Department of State Passport Information website.

Done/Doing (#2)

Here's an update of what we've done and what we're doing next to better serve San Rafael. Done Developed mission statement for the project: Easy to use online services to make your life better. (And, we decided on a theme song). Started interviewing departments to learn about key programs, services, and common questions. Discovered some...

During Its Five-Month Pilot, Results Are Heating up for the HOT Program

Even though we know we shouldn’t attribute the characteristics of a minority to the overall group, we do that all the time with homeless people. Communities that are ending homelessness have understood that individualization is the key to success. When we do this, new insights emerge, and we begin to see that there is a...

Bay Area city kicks off push to build 'iterative' website as part of digital services overhaul

San Rafael, California, is hoping to re-design its web presence with some help from the public — and improve city services in the process. Read full article on StateScoop.com...

How can I find an attorney?

To get in touch with an experienced attorney in the Marin County area, contact the Marin SF Bar Association’s Lawyer Referral Service at (415) 989-1616.

How can I obtain legal services if I cannot afford an attorney?

To obtain contact information for a variety of community legal assistance and other nonprofits visit the Marin County Bar Association.

Where do I report for jury duty?

Jury duty is handled through the Jury Services department of the Marin County Superior Court in room 244 of the Marin County Civic Center located at 1301 Civic Center Drive in San Rafael. For more information pertaining to jury services, contact Marin County Superior Court Jury Services at (415) 444-7120.

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