What doesn’t Parkmobile do?
Parkmobile does not enforce parking lots. Parkmobile does not accept or process citation appeals. Parkmobile does not issue refunds.
FAQ Topic: ParkMobile
How secure is the mobile payment system?
The Parkmobile system is PCI DSS level 1 compliant and your Parkmobile personal page is SSl 256 encrypted.
Can I move from zone to zone?
No. Your parking transaction is for a specific Parkmobile zone. If you move to another zone, you will have to pay again.
How long can I park in the Parkmobile zone?
It depends on the parking restrictions of the meters or lots. Your parking transaction will continue until you have reached the maximum time limit for which you have paid, just like a meter.
If I park in a parking lot and use Parkmobile pay-by-cell, how will your officers know that I’ve paid, if I don’t have a receipt?
Using pay-by-cell means you don’t need to walk back to your car to leave a receipt on your dash. The enforcement officers can see from their report, if your space is paid or not by looking up your license plate #.
Can I reserve a space or pre-pay for parking using Parkmobile?
No. All transactions are real-time. You should be parked in the space before you begin your parking transaction.
Where can I park and use pay-by-cell?
At parking meters and City-owned parking lots. Look for the green Parkmobile signs on the meters and parking lot machines.
I don’t have a smartphone. How can I start a parking transaction?
Call the toll-free number posted on the green Parkmobile sign. The toll free number for Parkmobile parking at City of San Rafael Parking Services is 1-877-727-5718.
How does parking with Parkmobile work?
Download the app , visit the Parkmobile website, or call the toll-free number on the green Parkmobile sign to register for a Parkmobile account; you will need your license plate number and a method of payment (credit card or PayPal). When you park in a space, use the Parkmobile smartphone app to access your account, … Continued
How do I pay for parking?
When you set up your account, you elect to pay by credit card or PayPal. Payments are usually posted the same day, so you can login to your Parkmobile account and see your parking transactions on your Parkmobile page.