City Hall and other offices will be closed to the public from December 23 to January 3, but appointments are available upon request. Public safety and emergency services remain available 24/7.  

FAQ Topic: STR FAQ

Do I need a vegetation inspection?

Short-term Rentals on properties in a Wildland-Urban Interface (WUI) must show proof of a vegetation inspection as part of their registration. For 2020, property owners will be able to conduct a self-certified vegetation inspection, by completed a Vegetation Inspection Checklist and submitting photos of the front, back, and sides of the property. It is important … Continued

How can I file a complaint?

To file a complaint regarding a Short-Term Rental in San Rafael: Call our 24/7 Complaint Hotline at: (415) 521-3556 Submit a compliant online: Short-Term Rental Complaint Online Form  For other questions, please  contact Hector Carlos at Hector.Carlos@cityofsanrafael.org or at 415.458.5337.

What is the three-strikes policy?

Any hosts who have received three or more upheld citation violations of the program rules in a two year period, they will immediately lose the short-term rental registration.

Do I need to collect taxes for my Short-Term Rental?

Yes, the City requires hosts collect and remit Transient Occupancy Taxes (TOT) for all short-term rentals. TOT is 12% (10% City, 2% for MCBIDTA). Airbnb will directly remit the taxes to the city. All other rental site (i.e. VRBO or Turn key ) you will have to remit the tax payment yourself.   There is a … Continued

Is there a registration fee?

Yes, there is a $170 registration fee the first time you register your short-term rental. If you are renewing your registration the fee is $135.

Are Short-Term Rentals required to provide guest parking?

Yes, one designated off-street parking space must be provided for every four guests. For properties with multiple residential units used as short-term rentals, each rental listing must have its own designated off-street parking.

How many people can stay at my Short-Term Rental?

The City allows  two individuals per bedroom plus two additional individuals if the rental provides additional living space. For instance, a studio could accommodate two individuals and a one-bedroom apartment could accommodate four individuals. The City also requires that rentals provide enough off-street parking to meet the number who can stay in the short-term rental.  … Continued

How do I prove my Short-Term Rental is my “Primary Residence”?

To prove your Short-Term Rental is your “Primary Residence,” you must provide three of the following five documents when you register: Motor vehicle registration; Driver’s license; Voter registration; Tax documents showing the Residential Unit as the Permanent Resident’s residence for the purposes of a home owner’s tax exemption; A utility bill.

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